It depends on the payment method used -
If you have not received your code after the periods mentioned above, please see below.
Please wait for at least 24 hours before contacting resellers. Usually all emails received within 24 hours of order timestamp is automatically sent to low priority queue.
Payment providers (such as Paypal, Coin-Payments) often times delay payment confirmations to merchants (even though the user sees it as confirmed, the merchant has not yet received confirmation) up to 24 hours. In those cases code is automatically delivered after confirmation. So it is highly recommended that you wait for at least 24 hours before contacting the resellers about your order.
Usually 6-24 hours. Depending on the reseller and their overall order volumes, it can take up to 48 hours.
It is recommended that you give the reseller 48 hours to respond back to you.
Claiming disputes/refunds -
Hence disputes/refunds should be the last resort. Usually, once you contact the reseller, they will resolve your issue. So before you claim a dispute, it is recommended that you -