If the app is unable to initialize, please work through the steps below. In many cases the problem is related to the device or internet provider, but if these checks do not resolve it, we would appreciate hearing from you so we can address the issue.
- Close the app completely by going to Android Settings > Apps > Syncler (or Syncler Beta) > Force Close, then try opening it again.
- Restart the device and attempt to open the app.
- Restart your router and try accessing the app once more. In some cases, the router’s advanced security features can interfere with the app. Temporarily disabling those settings for testing purposes may help identify the issue (to find out how, search the internet for “how to disable advanced security settings on router for [insert internet provider name]”).
- If you have a VPN available, enable it and see whether the app loads.
- Using the same device, verify whether you can reach syncler.net and beta.syncler.net. For TV devices, please use the browser within the Downloader app. If the sites do not load, capture a screenshot or note the error message and send it to us.
- Clear the app’s data and sign in with the same account (do not restore settings from a backup), then check if the app works.
- Clear the app’s data again and sign in with a different account (do not restore settings from a backup). If the app works with the second account, please let us know which account is affected.
- If you can connect the device to a mobile hotspot from a different ISP, test the app using that connection. If it works, please report the ISP involved.